Quality Assurance and Enhancement
The Department of Quality Assurance and Enhancement sits within the Academic Registry. It manages all of the quality assurance and enhancement processes governing the University's academic provision. It liaises with the relevant external bodies to ensure that the University aligns with best sector practice for quality assurance and enhancement, including: the Quality Assurance Agency, Ofsted, professional and statutory bodies and the Higher Education Academy.
It is responsible for developing the University's quality strategies and managing the regulatory frameworks governing its awards.
This includes all procedural aspects of assessment: maintaining credit schemes and assessment regulations, administering the external examiners scheme, managing the student appeals and complaints processes and overseeing the operation of Boards of Examiners.
It also includes defining and overseeing implementation of the University's quality mechanisms for governing courses, primarily:
- responsibility for the Quality Assurance Handbook;
- developing and supporting the implementation of policies and procedures relating to the approval, monitoring and review of courses and changes to courses;
- managing public information requirements; and
- overseeing the operation of the Student Satisfaction Surveys.
The Department is responsible for quality enhancement processes to ensure responsiveness to quality data and it co-manages the Student Engagement Project with the Students' Union.
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